Shipping and Returns Policy

Where We Ship

We ship orders to all U.S. states and territories via USPS First-Class Mail.

We also ship internationally to all countries except those in the European Union (EU) due to VAT tax restrictions. EU residents can still order from our shop on Etsy. International orders are shipped via USPS First-Class Mail International.

Shipping Cost

For domestic orders, there is a flat rate shipping cost of $4.00 per order. Free shipping on orders of $35 or more.

There are no shipping costs charged if you only order a gift card. You will receive an email with a unique gift card code that can be used as a payment method for a future purchase.

For international orders, the shipping cost is based on your country. The shipping cost for your order will be shown at checkout.

International customers are responsible for any import, customs or local tax fees that may be incurred upon receipt of your package.

Shipping Times

All of our earrings are assembled by hand so the preparation time varies. We do our best to prepare your order for shipping within 1-5 business days.

Once your order is shipped, the amount of time that it takes for you to receive your order depends on the speed of the postal service. We ship all U.S. orders via USPS First-Class Mail which generally takes between 3-5 business days.

Please allow 5-10 business days for your items to arrive after placing your order. Delivery notifications will be sent to the email entered at checkout so that you can track your shipment.

International shipping times are typically longer and are displayed at checkout.

Returns Policy

We don't accept returns or exchanges unless there is a material product defect.

If you have any problems with an item, please contact us at contact@cloudverse.co and we will do our best to make it right.

Cancellation Policy

We don't allow order cancellations after an order shipping label has been printed.

If you wish to cancel your order, please contact us at contact@cloudverse.co and we will be happy to cancel your order if the shipping label has not already been printed.

If your cancellation is approved, then your refund will be processed and a credit will automatically be applied to your payment card within a few days.